Keerthan

Engineered an interactive voicemail bot integrating Twilio, Vapi, OpenAI, and internal APIs, automating real-time voice support for customer queries and significantly enhancing service efficiency.

Developed and managed robust REST APIs with Java (Spring Boot) and MSSQL Server, serving as the core persistent layer for critical platform operations and ensuring data integrity.

Established a performance benchmarking framework using Locust, significantly reducing API regression cycles and enabling continuous load testing for improved system stability.

Built diagnostic dashboards leveraging Azure Log Analytics and KQL, expediting incident response and enhancing service uptime through proactive monitoring and insightful data visualization.

Contributed to frontend development with React, ensuring seamless integration with backend services and supporting agile, cross-functional project delivery for complete feature rollout.

Led the development of a Federated GraphQL API service, unifying schemas from diverse underlying services into a single, cohesive architecture to modernize backend systems.

Designed and implemented Intelligent Event Consumers for efficient processing of meta-model event streams from Azure Event Hub, enabling seamless data utilization across multiple services.

Developed a major revenue-generating microservices project, facilitating seamless customer migration with zero downtime and contributing to substantial business growth.

Built SLO Dashboards in Instana, enhancing service reliability and performance by proactively identifying and resolving system issues, ensuring consistent service levels for critical operations.

Created comprehensive Analytics Dashboards in Azure portal using Kusto Query Language (KQL), providing insightful data analysis for strategic decision-making and operational optimization.

Built core microservices for Oracle's Cloud Configuration Management (CCM) platform, streamlining the efficiency and automation of customer onboarding and lifecycle operations.

Developed CLI tools using Oracle Cloud SDK, significantly reducing environment provisioning time and improving reliability across multiple deployments.

Played a key engineering role in migrating legacy VM-based environments to containerized, cloud-native stacks on Oracle Cloud Infrastructure (OCI), supporting large-scale modernization efforts and enhancing scalability.

Collaborated cross-functionally with product and support teams to identify operational pain points, directly influencing feature backlog and driving customer-centric product enhancements for improved user satisfaction.

Implemented REST endpoints using Flask to securely fetch entries from Kubernetes Secrets & Configmaps, enabling streamlined data access for critical operational tasks.

Developed and deployed a mini web-application on Oracle Cloud for the Customer Success team, facilitating efficient secret retrieval and expediting troubleshooting of customer issues.